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Frequently Asked Questions:

What forms of Payment do you accept?

Visa, MasterCard, Bank Deposit and Money Order are accepted as Payment Methods. We also accept PayPal checkout for your convenience.

Is it safe to use my Credit or Debit Card on your Website?

Shopping at PumpFactory.com is 100% safe. Our Safe Shopping Guarantee backs every credit or debit card purchase you make on PumpFactory.com and our site is protected by SSL encrypted technology. For more information view our Privacy Policy.

When will my order Ship?

Orders received before Midday will ship the same day and usually arrives within 24 to 48 hours to most Australian capital cities! Order placed after that time will ship the following business day. We can ship to virtually anywhere in the World.

What is the status of my order?

To view the status of your order, simply log into your account and view the stage of the process where your order is. You may also contact our customer service professionals at any time via email.

How long will it take until I receive my Order?

On standard Free Shipping within Australia, the lead-time is generally 3 to 5 business days depending on your location. On Express shipments your order will be delivered within 1 to 3 business days, depending on the method you select. For international orders please allow 5 to 7 business days for delivery as your package will be required to pass through customs before being delivered to you.

How do I get my tracking number?

The tracking information for every order will be automatically emailed once the product has been shipped.

Do you ship outside of Australia?

We do accept orders World Wide, as well as to all of Australia. To view shipping rates and transit times please see our Shipping Policy.

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